Managing Required Documents
Barkpass makes it easy to require your customers to upload certain documentation for pets before they are able to purchase a pass.
You can define these requirements by setting Required Documents during the pass creation step. You can also edit the required documents in the Pass Settings page after the pass has been created.
Currently supported required document types are:
- Service Animal
If you need additional document types for your organization, contact [email protected] and we can discuss if it's something we can add to the platform.
Valid Expiration Dates
When a customer enters an expiration date for a document they've provided, Barkpass checks to ensure the expiration date:
- Is not in the past
- Is not earlier than the Pass Valid From date you have set
Some documents, like Spay/Neuter, are considered permanent within Barkpass. Customers will not be required to enter expiration dates for permanent documents.
Disabling Document Collection
By default, Barkpass requires customers to upload a document first, and then enter an expiration date after providing a document.
If you don't need your customers to provide actual documents and only need expiration dates, you can disable document collection.
To do so, scroll to the Required Documents section of the pass creation or settings form, and select Don't Collect Documents.
Expired Document Behavior
Barkpass allows you to automatically mark a pet's registration as expired once their required documents have been expired for a certain number of days.
Learn more about automatic deactivation.