Refunding Transactions

To refund a transaction, administrators and editors can click on the "Refund" button next to the transaction listed in the Application or Day Pass view.

Transactions that have not yet been refunded will present two options:

• Refund the full amount
• Refund a partial amount

Select which option you'd like. If you select Partial Amount, you can enter an amount (up to the total original charge) to refund.

You can keep issuing partial refunds until the total amount of refunds equals the original charge.

Refunding Credit Card Transactions

Barkpass will process refunds for credit card transactions automatically through Stripe. There are no fees to issue refunds, but the original fees incurred by Stripe and by Barkpass are not returned to your organization. See Stripe's documentation on refunds for more information.

NOTE: Do not manually issue refunds in Stripe, as Barkpass data will become out of sync.

Refunding Cash and Check Transactions

To mark cash and check transactions as refunded, use the process outlined above. Barkpass does not interact with your bank account when you mark a cash or check transaction as refunded.